← All case studies
Multi-Clinic Group — 12 Urban Clinics
Throughput and consistency gains via centralized governance and SSO.
Consults/day
+22%
Governed templates
100%
Time to onboard
-45%
Summary
A private multi-clinic group rolled out SynapseMD with SSO and centralized template governance. This reduced variance in note structure and improved throughput for busy clinics.
Outcomes
- •Faster onboarding through SSO and standardized training
- •Reduced documentation variance across clinics
- •Improved operational throughput without sacrificing quality
“Consistency went up, time per chart went down, and onboarding time almost halved.”
— Group Operations Lead
Implementation
- •SSO/SAML integration across identity providers
- •Governed template library with specialty branches
- •Quarterly governance reviews and change management
Challenges
- •Multiple identity providers across business units
- •High volume clinics with limited downtime for training
- •Maintaining specialty-specific nuance with standardization
Timeline
- •Access (Weeks 1–3): SSO/SAML integration; role mapping; least-privilege review
- •Templates (Weeks 4–6): Specialty branches with shared core; governance sign-off
- •Enablement (Weeks 7–8): Train-the-trainer; quick-start guides; floor support plan
- •Go-live (Weeks 9–10): Staggered launches to maintain clinic throughput
Stakeholders
- •Group COO and Clinical Directors
- •IT Security and Identity team
- •Practice managers across 12 clinics
Lessons learned
- •SSO reduces friction at scale and speeds incident response
- •A single owner for template governance avoids drift
- •Short, repeated micro-trainings outperform long sessions