Terms of Service

1. Acceptance of Terms

By accessing or using SynapseMD, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, you may not use the Service.

2. Description of Service

SynapseMD is an AI-powered medical documentation platform that provides real-time transcription, automated document generation, and patient management services for healthcare professionals. The Service is designed to assist with clinical documentation but does not replace clinical judgment or professional responsibility.

3. User Accounts

To use the Service, you must:

• Be a qualified healthcare professional or authorized representative of a healthcare organization
• Provide accurate, current, and complete information during registration
• Maintain and update your account information
• Maintain the security of your account credentials
• Accept responsibility for all activities under your account

4. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any laws
• Violate any healthcare privacy laws or regulations
• Attempt to gain unauthorized access to the Service or other users' data
• Interfere with or disrupt the Service or servers
• Use automated systems to access the Service without authorization
• Reverse engineer, decompile, or disassemble any part of the Service
• Share your account credentials with unauthorized parties

5. Healthcare Data and Privacy

You are responsible for ensuring that your use of the Service complies with all applicable healthcare privacy laws, including but not limited to the Privacy Act 1988 (Cth), Health Information Privacy Code 2020 (NZ), and any relevant state or territory legislation. You must obtain all necessary consents from patients before entering their information into the Service.

6. Clinical Responsibility

SynapseMD is a documentation tool and does not provide medical advice, diagnosis, or treatment. All clinical decisions remain your sole responsibility. You must review, verify, and approve all AI-generated documents before using them for clinical purposes. We are not liable for any clinical decisions made based on information processed through our Service.

7. Subscription and Payment

Subscription terms:

• Fees are billed monthly or annually as selected
• All fees are in Australian Dollars (AUD) or New Zealand Dollars (NZD)
• Fees are non-refundable except as required by law
• We reserve the right to change pricing with 30 days' notice
• Free trials are available for new users
• You may cancel your subscription at any time

8. Intellectual Property

The Service, including all content, features, and functionality, is owned by SynapseMD and protected by copyright, trademark, and other intellectual property laws. You retain ownership of all data you input into the Service. By using the Service, you grant us a license to use, store, and process your data solely for the purpose of providing the Service.

9. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted access to the Service. We may perform maintenance, updates, or modifications that temporarily affect Service availability. We are not liable for any downtime or service interruptions.

10. Limitation of Liability

To the maximum extent permitted by law, SynapseMD shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from your use of the Service.

11. Indemnification

You agree to indemnify and hold harmless SynapseMD, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of the Service, violation of these Terms, or infringement of any rights of another party.

12. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties. Upon termination, your right to use the Service will cease immediately. You may terminate your account at any time by contacting us.

13. Data Retention

Upon termination of your account, we will retain your data for a period as required by law or as necessary for legitimate business purposes. You may request deletion of your data, subject to legal retention requirements.

14. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of any material changes by posting the new Terms on this page and updating the "Last updated" date. Your continued use of the Service after such changes constitutes acceptance of the new Terms.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Victoria, Australia, without regard to its conflict of law provisions. Any disputes arising from these Terms or your use of the Service shall be subject to the exclusive jurisdiction of the courts of Victoria, Australia.

16. Contact Information

If you have any questions about these Terms, please contact us:

17. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.