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Regional PHN (ANZ) — 22 Practices
Standardization and audit readiness across a diverse network of GP practices.
Time saved per note
37%
Template adoption
98%
Data incidents
0
Summary
A regional Primary Health Network deployed SynapseMD across 22 practices with mixed EHRs. Centralized templates and training improved note quality and reduced average documentation time per consult.
Outcomes
- •Achieved consistent documentation structure across practices
- •Improved Medicare billing alignment and audit readiness
- •Reduced average time per note while maintaining quality
“We expected resistance to standard templates. Instead, clinicians appreciated spending less time rewriting notes.”
— Network Medical Director
Implementation
- •Network-approved baseline templates with limited local overrides
- •Centralized onboarding, office-hours support, and self-serve resources
- •Ops dashboard for adoption tracking and continuous improvement
Challenges
- •Heterogeneous EHR landscape across practices
- •Variation in local documentation habits and expectations
- •Limited training windows for busy clinical teams
Timeline
- •Discovery (Weeks 1–2): Shadowed workflows, catalogued template variants, aligned on governance
- •Pilot (Weeks 3–6): 4 pilot practices; gathered weekly feedback; iterated templates and onboarding
- •Standardize (Weeks 7–8): Finalized network templates; created office-hours training cadence
- •Rollout (Weeks 9–14): Wave-based deployment (6-8 practices per wave) with readiness checks
Stakeholders
- •Clinical leads from 6 representative practices
- •Network governance committee
- •IT operations and privacy officers
Lessons learned
- •A small set of governed templates covers most needs while preserving flexibility
- •Office-hours support accelerates adoption more than one-off training
- •Early analytics instrumentation helps steer rollout pacing and unblock clinics