← All case studies
Rural Network — 8 Sites
Reliability and clinician experience in low-connectivity environments.
After-hours charting
-2.1 hrs/day
Time to value
Under 2 weeks
Satisfaction (CSAT)
9.1/10
Summary
A rural network focused on reliable transcription and offline-friendly workflows. The project reduced after-hours charting and increased clinician satisfaction.
Outcomes
- •Reduced after-hours documentation burden
- •High reliability in variable connectivity conditions
- •Rapid adoption with targeted onboarding
“I finish notes before I leave now—that alone has been a game changer.”
— Rural GP, Pilot Site
Implementation
- •Resilient transcription pipeline with auto-retries
- •Lightweight templates matching local workflows
- •Targeted onboarding with small cohort pilots
Challenges
- •Intermittent connectivity impacting real-time workflows
- •Limited local IT support across remote sites
- •Scheduling constraints across small clinical teams
Timeline
- •Prep (Weeks 1–2): Connectivity assessment; offline fallback design
- •Pilot (Weeks 3–5): 2 sites; measured after-hours charting; tuned retry thresholds
- •Scale (Weeks 6–9): Expanded to remaining 6 sites; weekly pulse checks
Stakeholders
- •Rural clinical champions
- •Regional IT support partner
- •Network quality and safety advisor
Lessons learned
- •Offline-first patterns prevent churn in low-connectivity regions
- •Selecting the right pilot sites accelerates belief and adoption
- •Champion networks are crucial when central IT is limited